We’ve provided answers to some of our commonly asked questions below.
If you can’t find the answer to your question here, or have pressing queries or concerns, please call our clinic directly on 9509 2244 and our staff will be happy to assist you.
Coronavirus Disease (COVID-19)
· breathing difficulties such as breathlessness
· sore throat
· fatigue or tiredness
Most people who contract COVID–19 will suffer only mild symptoms.
Elderly people and people with pre-existing medical conditions are more at risk of experiencing severe symptoms.
· been travelling overseas in the past 14 days
· had close contact with a person who has COVID-19
· You may also be at risk if you:
· are elderly or have pre-existing medical conditions=
· feel unwell, for example, a fever or shortness of breath; a cough or respiratory illness
· are a healthcare or residential aged care worker and have travelled to a high-risk country (Department of Health)
· stay at home (see guidance on how to self-isolate – PDF – on the DHHS website)
· do not use public transport or taxis
· do not go to work, school, childcare or university
· do not go to other public places like shopping centres
· call the dedicated hotline on 1800 675 398 for advice
· if you develop a fever or shortness of breath; a cough or respiratory illness during your period of isolation (self-isolate) call the dedicated hotline on 1800 675 398 to get advice on what to do and where to go for medical attention.
· use an alcohol-based hand sanitiser
· avoid touching your eyes, nose and mouth
· cover your mouth and nose with a tissue or your elbow when you cough or sneeze
· minimise physical contact with others where possible (shaking hands is optional)
· wear a P2 or N95 respirator mask only if you suspect you have COVID-19
· for healthy people, only wear a mask if you are taking care of a person with suspected COVID-19
· stay at home if you feel unwell (self-isolate)
· seek medical attention if you have a fever, cough or difficulty breathing (call the dedicated hotline on 1800 675 398 to get advice on what to do and where to go for medical attention)
If you have general questions about coronavirus, call the information hotline on 1800 020 080.
New Patients – Referrals, Making an Appointment & Patient Registration
Fees, Payments, Medicare & Private Health Insurance
We offer online Medicare claims which allows Medicare to pay the rebate for your child’s consultation directly into your registered account within 24-48 hours. Information about claiming and how to register your bank account details with Medicare is available at: http://www.humanservices.gov.au/customer/subjects/medicare-services#a4
Getting To Our Practice – Location, Car Parking & Public Transport
2 hour and all day public carparks are located off Wattletree Rd, and in nearby Drysdale St or Llaneast St.
Tram #5 along Wattletree Rd: closest stop #46 Cnr. Nicholls St. & Wattletree Rd
Tram #16 along Glenferrie Rd: closest stop #54 Cnr. Glenferrie & Wattletree Rds
Frankston, Moorrabbin, Dandenong or Cranbourne lines (ensure stopping all stations) to Malvern Station.
Attending Your Appointment – What to Bring & Who Should Attend?
Please notify us if parents are separated with regards to appointment notifications and correspondence.
Please consider others by arriving on time for your appointment, and advise if you’re running late. If you need to see your paediatrician regarding complex or multiple issues, please tell our staff when booking the appointment so they can schedule accordingly.
Cancelling Your Appointment
We would appreciate AT LEAST 24 hours’ notice if you need to change or cancel your appointment as this allows us to offer it to other patients. Missed appointments, or appointments cancelled with less than 24 hours’ notice may be subject to a cancellation fee.
Our Doctors are able to provide telehealth consultations via Skype to families living in eligible rural and regional areas. Please speak with our reception staff for more information.
Contacting your Doctor – General Enquiries, Test Results, Medication & Prescriptions
We do not provide an after hours service, so in case of emergency please present to a paediatric emergency department or nearest hospital.
If you require medical advice, please speak with our reception staff to arrange an appointment to see your paediatrician.
Please note: Following your consultations, your Doctor will always send a report to you, your GP and/or your referring Doctor, so if you have any queries your GP may also be able to assist.
If you haven’t heard from us when you were expecting to, or you have any concerns, please call our clinic and we’ll follow up for you.
If your paediatrician has said they can provide a repeat prescription without an appointment, please contact us well before your prescription is due to run out, as some of our paediatricians are only at the clinic weekly or fortnightly. Fees for script preparation may also apply. If your script is required more urgently than this we may recommend you see your GP.
Limited information about patients is provided to Medicare and private health funds, for billing and rebate purposes only. We may be legally bound to disclose information, e.g. mandatory reporting of some infectious diseases.
Your child’s right to privacy of their health information might at times restrict access to this information by parents or guardians.
If you find information held is not accurate or complete, you are entitled to have that information corrected.
With your permission, your child’s health information will be made available to another health practitioner.
Further information is available from the Australian Government Office of the Australian Information Commissioner http://www.oaic.gov.au or it’s Hotline 1300 363 992.
Give Us Your Feedback
Our team are dedicated to providing a high level of patient care, and we will always do our best to assist with queries or resolve any concerns you may have.
We would love to hear from you, and appreciate any feedback you would like to give regarding your experience with Victorian Children’s Clinic.
The following form can be printed and brought to the Practice, or forms can be collected from the Practice during your visit. A “Suggestion Box” is available in the Reception area for you to return your form.
Alternatively please feel free to call, email or fax us via the contact details below, or utilise the Online Enquiry Form on our Contact Us page.
Victorian Children’s Clinic
149 Wattletree Road, Malvern VIC 3144
T: 03 9509 2244
F: 03 9509 2833
E: Please click here to contact Us
Local Emergency Departments
In the case of an overdose or an emergency: Please dial 000 or attend the Emergency department at your local hospital.
Royal Children’s Hospital (Public) – Parkville
Monash Medical Centre (Public) – Clayton
Cabrini Hospital (Private) – Malvern
Box Hill Hospital (Public) – Box Hill
Sunshine Hospital (Public) – St Albans
University Hospital Geelong (Public) – Geelong